Bachelor
Client Advisor
One-year training program in sales ceremonial, customer relationship management, and advisory services within a LVMH brand.
General Overview
Client Advisor Bachelor at EIML Paris, developed in partnership with LVMH’s Métiers d’Excellence, the world leader in luxury, is made to train sales experts in the luxury sector.
Students acquire essential skills such as client experience management, sales ceremonial mastery, retail management, and customer relationship development. The program covers a wide range of areas including management, retail, marketing, CRM, and learning of the luxury industry codes. It aims to meet the high standards of LVMH brands by training professionals able to contribute to commercial results and creating memorable customer experiences in the boutiques.
Courses include sales techniques specific to luxury products, operational store management, and masterclasses organized by LVMH. By combining theory and practice through the work-study format, students gain valuable professional experience, enhancing their employability in roles such as client advisor or personal shopper. The program aligns perfectly with the expected competencies within LVMH brands, such as Dior, Louis Vuitton, Givenchy, Guerlain, Tag Heuer, and Hublot.
General Overview
Client Advisor Bachelor at EIML Paris, developed in partnership with LVMH’s Métiers d’Excellence, the world leader in luxury, is made to train sales experts in the luxury sector.
Students acquire essential skills such as client experience management, sales ceremonial mastery, retail management, and customer relationship development. The program covers a wide range of areas including management, retail, marketing, CRM, and learning of the luxury industry codes. It aims to meet the high standards of LVMH brands by training professionals able to contribute to commercial results and creating memorable customer experiences in the boutiques.
Courses include sales techniques specific to luxury products, operational store management, and masterclasses organized by LVMH. By combining theory and practice through the work-study format, students gain valuable professional experience, enhancing their employability in roles such as client advisor or personal shopper. The program aligns perfectly with the expected competencies within LVMH brands, such as Dior, Louis Vuitton, Givenchy, Guerlain, Tag Heuer, and Hublot.
PROGRAM HIGHLIGHTS
PROGRAM CONTENT
- Sales techniques in jewelry and watches
- Product arguments and sales in fashion
- Sales ceremonial
- Cross-selling
- Sales forecasts, logistics and KPI
- Management and leadership
- Distribution law
- Sales team management
- Writing technics and e-mailing
- CRM and customer experience
- French etiquette
- Luxury codes
- Key market players
- Culture box
- Principles of marketing
- Principles of communication
- Point of sale management including merchandising and stock management
- Digital experience in store
- Accounting for managers
- Digital marketing
- TOEIC
- Chinese
- Adobe
- TOSA
- Operational report
- E-learning
- Perfumes
- Gemmology
- Leather
- Textile
- Wine testing
2 days at school / 3 days within an LVMH brand + 2 weeks of seminars + 5 masterclasses by the Métiers d’Excellence
Upon completing the program, you will receive a Level 6 Professional Certification in Luxury Retail Management.
CAREER OPPORTUNITIES
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Client advisor
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Sales assistant
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Store manager assistant
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Assistant manager of sales area
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Customer relationship assistant
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Personal shopper
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Showroom assistant
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Assistant retail training manager
A PROFESSIONAL TRAINING
Client Advisor Bachelor at EIML Paris meets the expectations of LVMH brands such as Dior, Louis Vuitton, Givenchy, Guerlain, Tag Heuer, and Hublot, by training students to be operational from the moment they graduate. The acquired skills, such as advising and selling luxury products and services, managing and developing client relationships within a retail space, are directly applicable in the role of client advisor.
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MODALITIES
- Welcoming, advising, and selling products and services of a luxury brand
- Daily management and merchandising of a retail space (boutique, corner, or showroom) dedicated to a luxury brand
- Participation in the integration and coordination of team members within a retail space (boutique, corner, or showroom) dedicated to a luxury brand
- Operational management of a retail space (boutique, corner, or showroom) dedicated to a luxury brand
For this Bachelor, one admission level is available:
- 3rd year admission: Candidates must hold a Bac+2 or Bac+3 (BTS, DUT, BUT, or equivalent in humanities, communication, marketing, LEA, litterature, management, or commerce).
- A very good level of both English and French is required.
To apply, candidates must have completed a two-year technical or university degree (Bac+2) or a university degree of three to five years (in arts, social sciences, languages, law, etc.).
Candidates must be customer-oriented, passionate about luxury and sales, and possess a proactive and positive attitude to meet the challenges required.
Fluency in both French and English is mandatory. Knowledge of another language, such as Mandarin, Russian, Classical Arabic, Japanese, Thai, Korean, Italian, or Brazilian Portuguese, is a plus.
EIML Paris pre-selects candidates. The application form must be downloaded here, filled out, and sent by e-mail, along with your CV, to clientadvisor@eimlp.fr.
An initial selection will be conducted by EIML Paris through a phone interview to assess the candidate’s motivation, understanding of the luxury industry, and English/French proficiency. Subsequently, shortlisted candidates will be evaluated in a real-life assessment scenario and interviewed by the HR manager and the store director of the LVMH group to complete the process.
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Skills and knowledge are assessed equally through two distinct methods: continuous assessment and final evaluation. Continuous assessment is conducted throughout the teaching period and may include knowledge tests, practical case studies, research assignments, and/or oral presentations carried out individually or in groups. Final evaluations are organized outside of regular class sessions and may include case studies, project work, activity reports, and/or dissertations, as well as professional role-playing simulations.
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